1. Introduction

ProScreen Technologies Healthcare (hereinafter referred to as “ProScreen,” “we,” “us,” or “our”) is a leading provider of medical imaging solutions, surgical monitors, medical PCs, medical carts, PACS software, and related healthcare technology products and services. We are committed to protecting your privacy and handling your personal data responsibly and transparently.

This Privacy Policy explains how we collect, use, store, share, and protect information obtained through our website https://proscreen.in and any related interactions with our business. It applies to visitors, prospective customers, customers, and healthcare professionals who interact with our website, products, or services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms herein, please discontinue use of our website.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Submit an enquiry or contact form on our website
• Request a product demonstration, quotation, or calibration service
• Apply for a job through our Careers page
• Subscribe to our newsletters or marketing communications
• Communicate with us by phone, email, or in person

This information may include:

• Full name, job title, and organisation/hospital name
• Email address and phone number
• Postal address (billing and/or delivery)
• Professional credentials or medical specialisation (for healthcare professionals)
• Curriculum vitae or resume details (for job applicants)
• Any other information you choose to share in free-text fields

2.2 Information Collected Automatically

When you visit our website, our servers and third-party analytics tools may automatically collect technical data including:

• IP address and general geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring URL and search terms used to find our website
• Device identifiers and screen resolution
• Cookie identifiers and session data

2.3 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site usage. Please refer to our Cookies Policy (available on our website) for full details on the types of cookies we use, their purposes, and how to manage your preferences.

3. How We Use Your Information

ProScreen uses the information collected for the following purposes:

3.1 To Respond to Enquiries and Provide Services

• Processing product enquiries, quotations, and orders
• Providing technical support, product demonstrations, and calibration services
• Delivering and managing purchased products and solutions
• Communicating with you about your account or transactions

3.2 Business and Marketing Operations

• Sending product updates, newsletters, and promotional materials (with your consent)
• Informing you about new products, solutions, events, or webinars relevant to your profession
• Conducting market research and customer satisfaction surveys
• Improving our website, products, and customer experience

3.3 Legal and Compliance Obligations

• Maintaining records as required by applicable Indian laws and regulations
• Complying with the Digital Personal Data Protection Act, 2023 (DPDPA)
• Responding to lawful requests from government or regulatory authorities
• Enforcing our contractual rights and protecting against fraud or misuse

3.4 Recruitment

• Evaluating job applications and communicating with candidates
• Conducting background verification checks as required by law
• Retaining applicant data for future suitable openings (with consent)

4. Legal Basis for Processing

We process your personal data on the following lawful bases under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Indian law:

• Consent: Where you have explicitly consented to receiving communications or data processing for a specific purpose
• Contractual Necessity: Where processing is required to fulfil a contract for the supply of our products or services
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
• Legal Obligation: Where processing is necessary to comply with applicable laws, regulations, or judicial/governmental orders

5. Sharing of Your Information

ProScreen does not sell, rent, or trade your personal data to third parties. We may share your information with:

5.1 Business Partners and Authorised Distributors

To fulfil product enquiries, delivery, or service requests, we may share relevant information with our authorised resellers, distributors, or logistics partners. These parties are contractually bound to protect your data.

5.2 Technology and Service Providers

We engage third-party vendors for website hosting, CRM, email communications, and analytics. These providers process data solely on our instructions and are bound by data processing agreements.

5.3 Legal and Regulatory Bodies

We may disclose your information to government authorities, courts, or regulators when required to do so by law, or to protect our legal rights.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred as part of that transaction. We will notify you in advance where required by law.

6. Sensitive and Health-Related Data

As a healthcare technology company, ProScreen does not directly process patient health data through its website. Our products and solutions (such as medical monitors, PACS software, and surgical displays) may be deployed in clinical environments where patient data is handled by healthcare operators (hospitals, diagnostic centres, etc.).

Where our products or solutions interact with patient data, such data is processed by our healthcare clients in accordance with applicable medical data protection laws and hospital information governance policies. ProScreen acts as a data processor in such contexts and processes data only under the documented instructions of the data controller (the healthcare institution).

If you share any health-related information through our contact forms or correspondence (e.g., describing a clinical use case), we will treat such information with the highest level of confidentiality.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws:

• Customer and transaction data: Retained for 7 years from the date of the last transaction, in accordance with Indian financial and commercial record-keeping requirements
• Enquiry and contact data: Retained for up to 3 years from the date of last interaction, unless a business relationship continues
• Job applicant data: Retained for up to 12 months after the conclusion of the recruitment process, or longer with your express consent
• Marketing data: Retained until you withdraw consent or unsubscribe
• Website analytics data: Retained in aggregated, anonymised form as needed for business analysis

Upon expiry of the retention period, data will be securely deleted or anonymised.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• Secure Socket Layer (SSL/TLS) encryption for data transmitted to and from our website
• Access controls limiting data access to authorised personnel only
• Regular security assessments and vulnerability management
• Secure data storage and backup practices
• Employee training on data privacy and information security

While we strive to protect your personal data, no method of transmission over the Internet is completely secure. We cannot guarantee absolute security, and you share information with us at your own risk. Please notify us immediately at the contact details below if you suspect any unauthorised use of your data.

9. Your Rights as a Data Principal

Under the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable Indian laws, you have the following rights in relation to your personal data:

• Right to Access: You may request confirmation of whether we process your personal data and obtain a copy of the data we hold about you
• Right to Correction: You may request that we correct any inaccurate or incomplete personal data
• Right to Erasure: You may request deletion of your personal data where we no longer have a lawful basis for processing it, subject to applicable legal obligations
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of prior processing
• Right to Grievance Redressal: You have the right to raise a grievance with our Data Protection Officer (DPO) or contact us directly
• Right to Nominate: Under the DPDPA, you may nominate an individual to exercise your data rights on your behalf in the event of death or incapacity

To exercise any of these rights, please contact us using the details in Section 13. We will respond to your request within 30 days of receipt, or within the period prescribed by applicable law.

10. Third-Party Links and Services

Our website may contain links to third-party websites, including those of our technology partners (e.g., PACS software vendors, AI in radiology solutions). This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any external websites you visit. ProScreen is not responsible for the privacy practices or content of third-party sites.

11. Children’s Privacy

Our website and services are intended for healthcare professionals, institutional clients, and business contacts. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal data, we will promptly delete such information. If you believe a minor has submitted personal data through our website, please contact us immediately.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or regulatory requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically.

For material changes that significantly affect your rights, we will notify you by prominent notice on our website or by direct communication where we hold your contact details.

13. Contact Us & Grievance Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our designated Data Protection / Grievance Officer:

ProScreen Technologies Healthcare

Website: https://proscreen.in

Contact Page: https://proscreen.in/contact/

Email: hr@proscreen.in

Phone: +91 93101 96635

Registered Address: [1st Floor, Plot No. 2, Site No. 37-38, L.SC, Behind Kalkaji Post Office, New Delhi-1 10019

We are committed to resolving any privacy-related concerns promptly and in accordance with applicable law.